Service Manager Supported Accommodation
About the Role:
As the Service Manager for Supported Accommodation, you will be responsible for leading and managing the delivery of high-quality care and support services within a supported living environment. Your role will involve ensuring the safety, well-being, and empowerment of residents while adhering to regulatory and organisational standards. You will manage staff, budgets, and resources, driving operational excellence and fostering a culture of continuous improvement.
Key Responsibilities:
Leadership and Management
- Oversee day-to-day operations of the supported accommodation service.
- Lead, mentor, and supervise a team of support workers and other staff members.
- Develop and implement staff training and development programs.
- Promote a culture of respect, inclusion, and person-centered care.
Resident Support and Well-being
- Ensure residents receive tailored, high-quality support that promotes independence and dignity.
- Regularly review and update residents' care plans in collaboration with them and their families.
- Act as the main point of contact for residents, families, and external stakeholders.
Compliance and Quality Assurance
- Ensure compliance with all relevant legislation, policies, and standards.
- Conduct regular audits, risk assessments, and service evaluations.
- Develop and implement policies and procedures to maintain service excellence.
Expansion and Property Acquisition:
- Proactively seek opportunities to expand the company's supported accommodation services by building relationships with landlords, property developers, and housing associations.
- Negotiate rental agreements and contracts with property owners to secure additional housing stock that meets the organisation's and its clients' needs.
- Maintain strong relationships with existing property owners, ensuring all properties are well-maintained and compliant with health and safety regulations.
Financial and Resource Management
- Manage budgets, monitor expenses, and ensure cost-effective service delivery.
- Oversee scheduling and ensure appropriate staffing levels are maintained.
- Coordinate the maintenance of the facility to ensure a safe and welcoming environment.
- A proactive approach to business development and relationship management, particularly with landlords and property owners.
Stakeholder Engagement
- Build and maintain positive relationships with residents, families, staff, and external partners.
- Represent the organization at meetings and forums relevant to supported accommodation.
- Actively contribute to the strategic planning and development of the service.
Qualifications and Experience:
- Relevant qualifications in Health and Social Care, Management, or a related field (e.g., Level 5 Diploma in Leadership for Health and Social Care).
- Significant experience in managing supported accommodation or similar services.
- Strong knowledge of legislation and best practices in the care and support sector.
- Proven experience in staff management, budget oversight, and service improvement.
Skills and Competencies:
- Exceptional leadership and communication skills.
- Strong organizational and problem-solving abilities.
- Ability to build rapport with residents, families, and staff.
- Proficiency in managing budgets and resources effectively.
- Commitment to promoting equality, diversity, and inclusion.
Benefits:
- Competitive salary and performance-based incentives.
- Ongoing professional development and training opportunities.
- Supportive and inclusive work environment.
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